Complaints regarding a licensed residential mortgage loan originator should be sent to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. A Toll-free consumer hotline is available at 1-877-276-5550.
The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of claim. For more information about the recovery fund, please consult the department's website at www.sml.texas.gov.
Patriot Mortgage Company NMLS ID: 311157